Problem with update.

Windows XP Releases Both (x86) And (x64)
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seton
Posts: 1
Joined: Wed Mar 05, 2014 12:47 pm

Problem with update.

Post by seton »

I start autopatcher and evrything goes ok until freeze in dotnet_x86

what is the problem and solution ?
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Whatacrock
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Re: Problem with update.

Post by Whatacrock »

More information is required, for example what releases for the download ??

A good piece advice for downloading multiple releases is to start with the AP engine and just one other, once downloaded then move on to the next (do not try to download too much at once)
If doing both of the dotNET start with one and then the other, as these releases are large in size.
"Now if you Sons of B*@ches got anything else to say, NOW'S THE F@#%ING TIME!!"
cchhuummllyy
Posts: 3
Joined: Mon Mar 02, 2015 9:48 pm

Re: Problem with update.

Post by cchhuummllyy »

it crashes and here is the log

Autopatcher v5.7.56 Has Started at 3/4/2015 2:47:32 PM

Getting OS Type And Microsoft Items Installed On This Machine...
Detected OS: Windows XP Professional Service Pack 3

Module 'Remove Microsoft Virtual Machine' (unique id: 'DELMSVM_X86_ENU') cannot be loaded because it's uniqueID is duplicate (the module named 'Remove Microsoft Virtual Machine' also uses it).
Module 'Text Search in Visio Files' (unique id: 'MSVISIO_ENU_IFILTER') reports 'MSVISIO_ENU_PARENT' as its parent, but such module does not exist or is not loaded in the right order.
Installing Resort Start Menu Alphabetically
Installing Security Update for Flash Player (KB923789)
Installing Update for Windows Installer 4.5 for Windows XP (KB958655-v2)
Installing HashCheck Shell Extension 2.1.1
Installing ilSFV 1.10
Installing CubicExplorer 0.95.1.1494
Installing Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP (KB2742596)
Installing Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP (KB2789643)
Installing Update for Root Certificates for Windows XP [March 2014] (KB931125)
Installing NetToolset 1.5.0
Installing Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP (KB2844285-v2)
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Whatacrock
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Re: Problem with update.

Post by Whatacrock »

@cchhuummllyy --- please supply a complete log so that your issues may be resolved.

BTW: took the time to install a Windows XP x86 virtual machine, loaded APUP/autopatcher, ran it but did NOT receive any errors, I'm referring to
Module 'Remove Microsoft Virtual Machine' (unique id: 'DELMSVM_X86_ENU') cannot be loaded because it's uniqueID is duplicate (the module named 'Remove Microsoft Virtual Machine' also uses it).
To receive this error you may have the ITA release and ENU release in your APUP..

Please advise what releases you have in your APUP/Autopatcher
"Now if you Sons of B*@ches got anything else to say, NOW'S THE F@#%ING TIME!!"
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TheAPGuy
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Re: Problem with update.

Post by TheAPGuy »

I should add a quick little blurb in the log for detected RTI's so the log will show what they downloaded.
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Whatacrock
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Re: Problem with update.

Post by Whatacrock »

That would help with those who do NOT post a complete log.
"Now if you Sons of B*@ches got anything else to say, NOW'S THE F@#%ING TIME!!"
cchhuummllyy
Posts: 3
Joined: Mon Mar 02, 2015 9:48 pm

Re: Problem with update.

Post by cchhuummllyy »

Whatacrock wrote:@cchhuummllyy --- please supply a complete log so that your issues may be resolved.

BTW: took the time to install a Windows XP x86 virtual machine, loaded APUP/autopatcher, ran it but did NOT receive any errors, I'm referring to
Module 'Remove Microsoft Virtual Machine' (unique id: 'DELMSVM_X86_ENU') cannot be loaded because it's uniqueID is duplicate (the module named 'Remove Microsoft Virtual Machine' also uses it).
To receive this error you may have the ITA release and ENU release in your APUP..

Please advise what releases you have in your APUP/Autopatcher
i do not have the ita release downloaded
i supplied the crash log that the program asked me to submit. what log should i submit?
apup.log

Code: Select all

APUP Has Started
Version: 1.4.42

Operating System: English (1033) Windows XP Home Edition Service Pack 3
Current Locale: English - United States / Non-Unicode Default: English - United States
Starting APUP From: C:\Apup
Date & Time: 04-Mar-2015 14:17 UTC Offset: -5

***Downloading/Processing Release List***

List file HTTP location: http://www.autopatcher.net/releases.list
Download queue processed. Proceeding to next phase.

***Release list Processed: Waiting for User Input***


Searching For Existing Releases Installed...
Found: APUP 1.4.42
Found: AutoPatcher Engine 5.7.56
Found: AutoPatcher for Windows XP SP3 (x86)
Found: Original XP Registry Tweaks
Found: AutoPatcher Common Modules
Found: .NET Framework Addon Pack (x86)
Found: Microsoft Security ENU Addon Pack
Found: Microsoft Redistributables
Found: Extras Addon Pack
Found: Java JRE 8.40 (x86) (See Note after download) Is Not Current.
Found: DirectX 9.0c (v9.29.1974) Addon Pack
Found: AutoPatcher Office 2007 SP3
Found: Office Addon Pack (English)
Found: Adobe Reader XI (11.0.10)
Found: Admin Tools (Requires Users Presence To Install Items)
Search Complete

The Following Releases have been Picked:
apengine/apup_1_4_42.script
apengine/apengine_5756.script
english/win_xp/autopatcher_xp_sp3_enu_20140708.script
english/RevivedTweaks/autopatcher_tweaks_x86.script
common/autopatcher_common_20150210.script
dotnet/autopatcher_dotNET_x86_20141116.script
mssecurity_enu/autopatcher_ms_security_en_us_20150224.script
msredist/autopatcher_msredist_20150222.script
extras/autopatcher_extras_20150223.script
java/autopatcher_java_8_x86_20150304.script
directx/autopatcher_directx_june2010_20150223.script
office2007/autopatcher_off_07_glb_20150109.script
off_addon_enu/autopatcher_off_addon_enu_20140911.script
adobe_reader/en-us/autopatcher_adobe_reader_en_us_20150225.script
admintools/windows_admin_20150226.script

***Running Any Pre-Cleanup Routines***

Download queue processed. Proceeding to next phase.
Executing shell command: call "C:\Apup\apup_bin\curl.exe" -o "C:\Apup\temp_bin\TheOne.7z" http://www.autopatcher.net/releases/english/win_xp/TheOne_20140522.7z
Executing shell command: call "C:\Apup\apup_bin\7za.exe" x -y -o"C:\Apup\temp_bin\" "C:\Apup\temp_bin\TheOne.7z"
Executing shell command: call "C:\Apup\temp_bin\TheOne.bat"
Executing shell command: del /q "C:\Apup\modules\Tweaks\__Security\DisableLMHash_XP_2K3_x86_enu.apm"
Executing shell command: del /q "C:\Apup\modules\Tweaks\__Security\DisableAdminShares_x86_enu.apm"
Executing shell command: del /q "C:\Apup\modules\Tweaks\__Security\NoSharedDocs_x86_enu.apm"
Executing shell command: rmdir /S /Q "C:\Apup\modules\Tweaks\__Security\DisableAdminShares_x86_files"
Executing shell command: rmdir /S /Q "C:\Apup\modules\Tweaks\__Security\DisableLMHash_XP_2K3_x86_files"
Executing shell command: rmdir /S /Q "C:\Apup\modules\Tweaks\__Security\NoSharedDocs_x86_files"
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2789645-MSU35SP1-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2832414-MSU35SP1-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2931358-MSU35-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\Windows6.1-KB2789645-x86.msu
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\Windows6.1-KB2832414-x86.msu
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\Windows8.1-KB2931358-x86.msu
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2656356-MSU35SP1-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2729452-MSU35SP1-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2836942-MSU35SP1-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2836943-v2-MSU35SP1-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2894852-MSU35-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\KB2894842-NDP40-x86.apm
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\Windows6.1-KB2656356-x86.msu
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\Windows6.1-KB2729452-x86.msu
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\Windows6.1-KB2836942-x86.msu
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\Windows6.1-KB2836943-v2-x86.msu
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\Windows8.1-KB2894852-x86.msu
Executing shell command: del "C:\Apup\modules\Components\__dotnet\dotNET-x86_files\NDP40-KB2894842-x86.exe
Executing shell command: mkdir "C:\Apup\modules\AddOns"
Executing shell command: mkdir "C:\Apup\modules\AddOns\MSSEC_files"
Executing shell command: move /y "C:\Apup\modules\stand_alone\EMET_files\EMET 5.1 Setup.msi" "C:\Apup\modules\AddOns\MSSEC_files"
Executing shell command: move /y "C:\Apup\modules\stand_alone\EMET_files\EMET 5.1 User Guide.pdf" "C:\Apup\modules\AddOns\MSSEC_files"
Executing shell command: ren "C:\Apup\modules\stand_alone\mseinstall_vista_seven_x64.apm_files\MSEInstall.exe" MSEInstall_x64.exe
Executing shell command: move /y "C:\Apup\modules\stand_alone\mseinstall_vista_seven_x64.apm_files\MSEInstall_x64.exe" "C:\Apup\modules\AddOns\MSSEC_files"
Executing shell command: ren "C:\Apup\modules\stand_alone\mseinstall_vista_seven_x86.apm_files\mseinstall.exe" mseinstall_x86.exe
Executing shell command: move /y "C:\Apup\modules\stand_alone\mseinstall_vista_seven_x86.apm_files\mseinstall_x86.exe" "C:\Apup\modules\AddOns\MSSEC_files"
Executing shell command: rmdir /S /Q "C:\Apup\modules\stand_alone\EMET_files"
Executing shell command: rmdir /S /Q "C:\Apup\modules\stand_alone\mseinstall_vista_seven_x64.apm_files"
Executing shell command: rmdir /S /Q "C:\Apup\modules\stand_alone\mseinstall_vista_seven_x86.apm_files"
Executing shell command: del /q "C:\Apup\modules\stand_alone\___mssecurity.apm"
Executing shell command: del /q "C:\Apup\modules\stand_alone\EMET.apm"
Executing shell command: del /q "C:\Apup\modules\stand_alone\mseinstall_vista_seven_x64.apm"
Executing shell command: del /q "C:\Apup\modules\stand_alone\mseinstall_vista_seven_x86.apm"
Executing shell command: del /q "C:\Apup\extras.rtiz"
Executing shell command: mkdir "C:\Apup\modules\AddOns\Adobe_files"
Executing shell command: move /y "C:\Apup\modules\AddOns\AddOns_files\install_flash_player_16_active_x.exe" "C:\Apup\modules\AddOns\Adobe_files"
Executing shell command: move /y "C:\Apup\modules\AddOns\AddOns_files\install_flash_player_16_plugin.exe" "C:\Apup\modules\AddOns\Adobe_files"
Executing shell command: move /y "C:\Apup\modules\AddOns\AddOns_files\sw_lic_full_installer.exe" "C:\Apup\modules\AddOns\Adobe_files"
Executing shell command: mkdir "C:\Apup\modules\AddOns"
Executing shell command: mkdir "C:\Apup\modules\AddOns\Java_files"
Executing shell command: del /q "C:\Apup\modules\AddOns\Java_files\jre-8u25-windows-i586.exe"
Executing shell command: del /q "C:\Apup\modules\AddOns\Java_files\jre-8u31-windows-i586.exe"
Executing shell command: del /q "C:\Apup\md5_checksum_for_DirectX_Addon_Pack.md5"
Executing shell command: del /q "C:\Apup\modules\Office2007\KB2889914_glb.apm"
Executing shell command: del /q "C:\Apup\modules\Office2007\OfficeFiles\outlfltr2007-kb2889914-fullfile-x86-glb.exe"
Executing shell command: del /q "C:\Apup\modules\Office2007\KB2881065_glb.apm"
Executing shell command: del /q "C:\Apup\modules\Office2007\OfficeFiles\outlfltr2007-kb2881065-fullfile-x86-glb.exe"
Executing shell command: del /q "C:\Apup\modules\Office2007\KB2850085_glb.apm"
Executing shell command: mkdir "C:\Apup\modules\Office2007\OfficeFiles"
Executing shell command: mkdir "C:\Apup\modules\AddOns"
Executing shell command: mkdir "C:\Apup\modules\AddOns\Adobe_files"
Executing shell command: move /y "C:\Apup\modules\stand_alone\AdbeRdr11010_en_US.apm_files\AdbeRdr11010_en_US.exe" "C:\Apup\modules\AddOns\Adobe_files"
Executing shell command: del /q "C:\Apup\modules\stand_alone\AdbeRdr11010_en_US.apm"
Executing shell command: rmdir /S /Q "C:\Apup\modules\stand_alone\AdbeRdr11010_en_US.apm_files"
Executing shell command: ren "C:\Apup\modules\Admin\Admin_files\Eraser 6.0.10.2620.exe" Eraser6.0.10.2620.exe
Executing shell command: ren "C:\Apup\modules\Admin\Admin_files\setup-wits-3.1.12(32 bit).exe" setup-wits-3.1.12(32_bit).exe
Executing shell command: ren "C:\Apup\modules\Admin\Admin_files\setup-wits-3.1.12(64 bit).exe" setup-wits-3.1.12(64_bit).exe
Executing shell command: ren "C:\Apup\modules\Admin\Admin_files\HashTab v5.1.0.23 Setup.exe" HashTab_v5.1.0.23_Setup.exe
Executing shell command: call "C:\Apup\apup_bin\curl.exe" -o "C:\Apup\temp_bin\TheAdmin.7z" http://www.autopatcher.net/releases/admintools/TheAdmin_20150223.7z
Executing shell command: call "C:\Apup\apup_bin\7za.exe" x -y -o"C:\Apup\temp_bin\" "C:\Apup\temp_bin\TheAdmin.7z"
Executing shell command: call "C:\Apup\temp_bin\TheAdmin.bat"

***Starting Detection Routine Phase***

Missing file C:\Apup\modules\Tweaks\__Security\DisableLMHash_2K_enu.apm
Missing file C:\Apup\modules\Tweaks\__Security\DisableLMHash_2K_files\LMHash.apf
Missing file C:\Apup\modules\Tweaks\__Security\DisableLMHash_2K_files\Undo_LMHash.apf
Missing file C:\Apup\modules\Tweaks\__Security\DisableMessenger_x86_enu.apm
Missing file C:\Apup\modules\Tweaks\__Security\DisableMessenger_x86_files\DisableMessenger.apf
Missing file C:\Apup\modules\Tweaks\__Security\DisableRemoteRegistry_x86_enu.apm
Missing file C:\Apup\modules\Tweaks\__Security\DisableRemoteRegistry_x86_files\DisableRemoteRegistry.apf
Missing file C:\Apup\modules\Tweaks\__Security\DisableRemoteRegistry_x86_files\Undo_DisableRemoteRegistry.apf
Missing file C:\Apup\modules\Tweaks\__Security\DisableSavePswdIE_x86_enu.apm
Missing file C:\Apup\modules\Tweaks\__Security\DisableSavePswdIE_x86_files\NoPswd.apf
Missing file C:\Apup\modules\Tweaks\__Security\DisableSavePswdIE_x86_files\Undo_NoPswd.apf
Missing file C:\Apup\modules\Tweaks\__Security\DisableSSPDAndUPNPServices_x86_enu.apm
Missing file C:\Apup\modules\Tweaks\__Security\DisableSSDPAndUPNPServices_x86_files\DisableSSPDAndUNPNServices.apf
Missing file C:\Apup\modules\Tweaks\__Security\DisableSSDPAndUPNPServices_x86_files\Undo_DisableSSPDAndUNPNServices.apf
Missing file C:\Apup\modules\Tweaks\__Security\IPCShareVulnerability_x86_enu.apm
Missing file C:\Apup\modules\Tweaks\__Security\IPCShareVulnerability_x86_files\RestrictAnonymous.apf
Missing file C:\Apup\modules\Tweaks\__Security\IPCShareVulnerability_x86_files\Undo_RestrictAnonymous.apf
--Adding http://www.autopatcher.net/releases/english/RevivedTweaks/registry_parents_x86.7z--

--Adding http://www.autopatcher.net/releases/english/RevivedTweaks/windows_tweaks_appearance_xp_x86.7z--

--Adding http://www.autopatcher.net/releases/english/RevivedTweaks/windows_tweaks_functionality_xp_x86.7z--

--Adding http://www.autopatcher.net/releases/english/RevivedTweaks/windows_tweaks_security_xp_x86.7z--

--Adding http://www.autopatcher.net/releases/english/RevivedTweaks/windows_tweaks_speed_xp_x86.7z--

Detection error for file C:\Apup\modules\AddOns\javajre_8_x86.apm
MD5 Hashes do NOT match. Expecting 74F8C56FAA8A64A7C094A41FD0714707, but found 900205A02A12D0663B99B59E370D129D !!!
--Adding http://www.autopatcher.net/releases/java/javajre_8_x86_20150304.apm--

Missing file C:\Apup\modules\AddOns\Java_files\jre-8u40-windows-i586.exe
--Adding http://javadl.sun.com/webapps/download/AutoDL?BundleId=103426--

Detection error for file C:\Apup\Java_jre_8_x86.rti
MD5 Hashes do NOT match. Expecting D5C796711917D1A80A03AA05D9735C22, but found D0117829F3588227C4CE19A583DC8A87 !!!
--Adding http://www.autopatcher.net/releases/java/Java_jre_8_x86_20150304.rti--

Missing file C:\Apup\modules\Admin\Admin_files\CubicExplorer_0.95.1_Setup.exe
--Adding http://cubicreality.pp.fi/files/ce/CubicExplorer_0.95.1_Setup.exe--

Missing file C:\Apup\modules\Admin\Admin_files\Clover_Setup.exe
--Adding http://ejie.me/uploads/Clover_Setup_3.0.406.zip--

Missing file C:\Apup\modules\Admin\Admin_files\HashTab v5.2.0.14 Setup.exe
--Adding http://files.snapfiles.com/directdl/HashTab%20v5.2.0.14.zip--

Missing file C:\Apup\modules\Admin\Admin_files\ilSFVsetup.exe
--Adding http://www.cdtag.com/downloads/ilSFVsetup-1.10.zip--

Missing file C:\Apup\modules\Admin\Admin_files\X-Setup-9.2.100.exe
--Adding http://download.betanews.com/download/933525917-1/X-Setup-9.2.100.zip--

***Downloading Releases***

Files to be Downloaded: 13
Download queue processed. Proceeding to next phase.

***Processing Cleanup Routines***

Extracting C:\Apup\temp_bin\registry_parents_x86.7z into C:\Apup\modules\Tweaks
Extracting C:\Apup\temp_bin\windows_tweaks_appearance_xp_x86.7z into C:\Apup\modules\Tweaks\__Appearance
Extracting C:\Apup\temp_bin\windows_tweaks_functionality_xp_x86.7z into C:\Apup\modules\Tweaks\__Functionality
Extracting C:\Apup\temp_bin\windows_tweaks_security_xp_x86.7z into C:\Apup\modules\Tweaks\__Security
Extracting C:\Apup\temp_bin\windows_tweaks_speed_xp_x86.7z into C:\Apup\modules\Tweaks\__Speed
Extracting C:\Apup\temp_bin\Clover_Setup_3.0.406.zip into C:\Apup\modules\Admin\Admin_files
Extracting C:\Apup\temp_bin\HashTabv5.2.0.14.zip into C:\Apup\modules\Admin\Admin_files
Executing shell command: del "C:\Apup\modules\Admin\Admin_files\HashTab v5.2.0.14 - Commercial Setup.exe"
Extracting C:\Apup\temp_bin\ilSFVsetup-1.10.zip into C:\Apup\modules\Admin\Admin_files
Extracting C:\Apup\temp_bin\X-Setup-9.2.100.zip into C:\Apup\modules\Admin\Admin_files
Executing shell command: del "C:\Apup\modules\Admin\Admin_files\ReadMe.txt"
Executing shell command: del "C:\Apup\modules\Admin\Admin_files\readme-EN.txt"
aautopatcher.log

Code: Select all

Autopatcher v5.7.56 Has Started at 3/4/2015 3:35:29 PM

Getting OS Type And Microsoft Items Installed On This Machine...
Detected OS: Windows XP Professional Service Pack 3

Module 'Text Search in Visio Files' (unique id: 'MSVISIO_ENU_IFILTER') reports 'MSVISIO_ENU_PARENT' as its parent, but such module does not exist or is not loaded in the right order.
Installing HashCheck Shell Extension 2.1.1
Installing NetToolset 1.5.0
Installing LockHunter 3.1.1 x86
Installing Process Hacker 2.33 x86
Installing Clover 3.0.406
Installing Who Is On My Wifi 3.0.2
Installing KillProcess 4.1
Installing Recuva 1.51.1063 x86
Installing Defraggler 2.18 x86
Installing Hashtab 5.2.0.14 x86
Installing Windows Inspection Tool Set 3.2.3 x86
Installing Notepad++ 6.7.4
Installing Eraser 6.2.0 x86
Installing Right Click Enhancer 4.3.3.0
Installing CCleaner 5.03 x86
Installing XnView Shell Extension 3.5.1 x86
Installing EditPad Lite 7.3.7 x86
Installing Windows Repair (All In One) 2.11.2
Installing Windows System Control Center 2.5.0.0 x86

Autopatcher Is Terminating At 3/4/2015 4:02:04 PM
apup.ini

Code: Select all

[Proxy]
UseProxy=0
Address=
Port=8080
UseAuthentication=0
[General]
RememberSelections=1
RememberURL=http://www.autopatcher.net/releases.list
EnableSweeper=0
[Form]
FormWidth=9345
FormHeight=11130
[Selections]
Selection0=APUP 1.4.42
Selection1=AutoPatcher Engine 5.7.56
Selection2=AutoPatcher for Windows XP SP3 (x86)
Selection3=Original XP Registry Tweaks
Selection4=AutoPatcher Common Modules
Selection5=.NET Framework Addon Pack (x86)
Selection6=Microsoft Security ENU Addon Pack
Selection7=Microsoft Redistributables
Selection8=Extras Addon Pack
Selection9=Java JRE 8.40 (x86) (See Note after download)
Selection10=DirectX 9.0c (v9.29.1974) Addon Pack
Selection11=AutoPatcher Office 2007 SP3
Selection12=Office Addon Pack (English)
Selection13=Adobe Reader XI (11.0.10)
Selection14=Admin Tools (Requires Users Presence To Install Items)
cchhuummllyy
Posts: 3
Joined: Mon Mar 02, 2015 9:48 pm

Re: Problem with update.

Post by cchhuummllyy »

i ran sweeper but same results

and i do love your product!
User avatar
TheAPGuy
Site Admin
Site Admin
Posts: 979
Joined: Sun Oct 27, 2013 12:38 am
Location: California
Contact:

Re: Problem with update.

Post by TheAPGuy »

can you tell us what it says when it crashes? Even better would be a pic of the crash window if you know how.

WAC: sounds like its crashing while running the install commands.
danny_lukas345
Posts: 2
Joined: Thu Feb 16, 2017 7:01 am
Location: Miami

Re: Problem with update.

Post by danny_lukas345 »

Hi
Can you add screenshot? Will be easier to find the problem. What is happening when it crashes? Give more details so I will be able to help you.
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